Returns

We hope that you love your new purchase! But if for any reason there is a problem with your order, 

then please contact us at: info@dollybowbow.co.uk with your full name, email address, item code, 

description of the problem and whether you would like to return or exchange, and we will get back to 

you within 24 hours. Under the Distance Selling Regulations, you have 14 days after purchase to 

return your item(s).

PLEASE NOTE: that for hygeine reasons, earrings cannot but returned or exchanged 

unless faulty.

Once we have contacted you about the problem we will then need to receive the item back before 

we can re-credit your account or send out your replacement item. If you are sending an item back 

to us to be returned or exchanged you will need to pay the additional postage charges. We cannot 

be held responsible if a parcel gets lost in the post so we recommend you send parcels by 

recorded delivery to insure they reach us quickly and safely. Once we have received your item, we 

will then refund your account, this will be the same account or card that you made the purchase with. 

Please allow 5-10 days for the money to be re-credited. This depends on your bank account or 

credit card company.

If you would like to exchange your purchase for something of the same price, then include in your 

email which item you require and we will simply send this out to you once we have recieved your 

item back.If you have any further questions about returns or exchanges then please contact us 

at: info@dollybowbow.co.uk

Please Note: All sale items are non refundable

Contact Details:

Tel: 07889 147 350

60 Main Road

Sutton at Hone

Kent

DA4 9EU